Refund policy

RETURN POLICY

You have 30 days from the date your order is delivered to return or exchange an item. 

Any item beyond the 30 days of delivery is not eligible for return. 

To be eligible for a return or exchange, your item must be:

  • In its original packaging, including the clear ziplock bag.
  • Unworn and unwashed (yes, you can try it on for fit).
  • Free from stains, odors (such as deodorant, smoke, and cologne), and animal or human hair.
  • Returned with the original packing slip or order number included.

We thoroughly inspect all returns, and if an item is extremely wrinkly, it may result in a denied return.  

REFUNDS

Once your return is approved and processed (up to 7 business days), we’ll issue a refund to your original payment method. Refunds may take 1–5 business days to appear, depending on your bank.

We are only able to refund to the original payment method used at checkout.

We do not refund the original shipping cost.

Our Returns & Package Protection in non-refundable. 

EXCHANGES

Need a different size or color? We’re happy to help.

  • Follow the return instructions and clearly include your exchange request with the return.
  • We process exchange requests once your return is scanned in transit to us.
    If the requested item is out of stock, we will issue a store credit instead.
  • Please avoid combining multiple exchange orders into one return package, as each exchange is processed individually based on the return label scan.

RETURN SHIPPING & LABELS

  • Please use the return label provided through our return portal.
    If you purchase your own label, we cannot track the package or guarantee processing.
  • If you purchased Returns & Package Protection, return shipping is covered.
    If you did not, the cost of return shipping will be deducted from your refund. Return shipping for exchanges or returns for store credit is covered.

DEFECTS OR ORDER ISSUES

If you received a damaged, defective, or incorrect item, please notify us as soon as possible.

  • Contact support@g3threads.com within 30 days of delivery.
  • Include photos of the issue and your order number.
    We will provide a prepaid return label (for domestic orders) and ensure a replacement is sent, if eligible.

Claims made after 30 days will be considered normal wear and tear and may not be eligible for replacement.